Understanding Supplements Shipping, Packing, and Packaging

What is the shipping timeline?

• USPS First Class Mail & Priority Mail will be 1-3 business days.
• International is 3 - 5 business days for Expedited and 5-12 Business Days for World Wide Economy.

What is the processing timeline?

Our standard cutoff for same-day shipping is 11:00 AM CT - Monday through Friday excluding holidays (and necessary weather closures as applicable).

When do orders ship?

We ship Monday - Friday. Orders received by 11:00 AM CT will ship the same day. Anything after that, we will ship the next business day. So anything that comes in after 11:00 AM CST on Friday will ship Monday.

What are the shipping rates?

Shipping rates vary based on weight and package dimensions. You will see the shipping countries, options, rates, and delivery times here.

What label information will be used for the packages sent from the warehouse?

The sender on the delivered packages is listed as "Fulfillment Center." The package is labeled with a generic address that says: 

FULFILLMENT CENTER

1236 NW 5TH ST 

OKLAHOMA CITY, OK, 73106-7404, US

What if my order is returned to Next Day Nutra?

In the event of undeliverable or lost packages, or any items returned to Next Day Nutra, we are unable to restock returned products for safety and compliance reasons. It is the seller's responsibility to ensure that receiving addresses are correct.

What is the typical weight of the products?

Products typically fall within the weight range of 3oz to 8oz, however, there are some products well beyond that (Keto Collagen, Whey Proteins, etc.). You can find the exact weight inside the Next Day Nutra™ interface for each Supplement.

What are the sizes/dimensions of the supplement boxes/packages?

Small/Large manila envelopes: 4" x 8" and 8 1/2" x 11"

Boxes: these are usually 5" x 5" x 5", 10" x 10" x 6", or 10" x 10" x 10", but there are a few other varieties depending on the order.

How do we handle returns?

Returns in this industry are tricky… can it be done? Yes. Is it advised? Not really. What we recommend is having an excellent guarantee and refund policy in order to gain customer confidence. From there, in most cases, you would look at refunding the customer. Why? Mainly, with consumables, there is no guarantee that the product could be returned and resold in the first place, and we don't recommend reselling products that have been returned to you for safety and liability reasons. There are also costs associated with a return, shipping (the customer or business owner). Due to all of this, you are best off refunding the customer, moving on, and considering it marketing dollars well spent. If you would like to accept a return, it should be addressed to you directly, not the Next Day Nutra Fulfillment Center, and reselling or consuming products would be at your own risk and liability.

Can I cancel a fulfilled order?

You may be able to cancel an order if it is communicated prior to fulfillment (11AM CT M-F). You will want to ensure to communicate things very quickly. Please reach out to our Member Success Team who can manage the cancelled order. You can reach them at support@nextdaynutra.com or on chat within the chat bubble on the bottom right of any page in the Next Day Nutra Dashboard and website.  

What are the supplement product container dimensions?

Note: If you have any further questions or need assistance, contact our Member Success Team through the live chat open Monday to Friday 9 AM - 5 PM EST. They will be delighted to assist you!