Next Day Nutra Inventory Credits - FAQ

How can I take advantage of the credits I earned?
You apply earned or purchased credits towards inventory purchases within the platform. Please note that credits cannot be applied towards shipping, subscription, pick pack fees, handling, design & development, fulfillment fees, or any other non-product inventory services.

Will I be able to track how many remaining credits I have?
Yes, you can track your credit balance on the top right bar of your Next Day Nutra Dashboard. You must be signed in to see your credit balance.

What happens to my credits if I cancel or downgrade my plan?
If you cancel or downgrade to a free plan, you will forfeit all credits. Credits cannot be restored once you cancel or downgrade to a free plan.

Will my credits ever expire?

Your earned and purchased credits will not expire as long as you maintain a paid subscription, however you will need to use your credits towards an inventory purchase or add more credits (referred to as “qualifying activity”) within 1 year of earning or purchasing credits. If 1 year passes without qualifying activity, your credit balance will be “frozen”, which means you will still have access to your existing credits, but will be ineligible to receive earned credits (as a benefit of your paid subscription) until you meet the qualifying activity requirement. Once met, you will again be eligible to receive earned credits, however we will not restore your past earned credits that lapsed due to inactivity.

Example 1: You are on a monthly standard plan that grants $20 in earned credits per month and you have previously accrued $500 in credits. You have gone a year without qualifying activity - at which point you will still have access to the $500 in credits. Your account stays “frozen” for 6 months and then you meet the qualifying activity requirement by using or buying credits. At that point, you will begin to receive $20 in earned credits per month upon your monthly subscription renewal, however you will not receive the back credits while your account was frozen for the 6 months.

Example 2: You are on a yearly standard plan that grants $240 in earned credits every year and you have previously accrued $500 in credits. You have gone a year without qualifying activity - at which point you will still have access to the $500 in credits. Your account stays “frozen” for 6 months and then you meet the qualifying activity requirement by using or buying credits. At that point, you will receive $240 in earned credits that were earned from your plan renewal. 

Can I get a refund for my credits?

Credits hold no cash value, and are not eligible for refunds.

Can I cancel my plan if I have used my credits?

You are welcome to cancel your plan at any time, however once you use credits towards an inventory purchase, your account is no longer eligible for both full and partial refunds of subscription fees.

I just renewed my plan but I did not receive my credit grant.

First, it’s possible your account has been frozen due to 1 year of inactivity. Please ensure you have met the qualifying activity requirement of using credits towards inventory purchases or purchasing additional credits. This will unfreeze your account, and you will be eligible to earn credits granted from your subscription after being unfrozen. 

For assistance or any other issues, please contact support@nextdaynutra.com.

What happens if my order takes too long? Can I cancel and get my credits reinstated?

Product inventory orders are non-refundable. We make every effort to fulfill your order within 12 weeks (often much sooner), however this is not a guarantee. If your product is ineligible for fulfillment (ex. ingredient sourcing issues, product discontinued - which is rare), we will attempt to contact you as soon as we are aware and discuss your options.

I accidentally let my renewal lapse and I didn’t receive my earned credits. Can I get them back?

Your earned and purchased credits will not expire as long as you maintain a paid subscription, however you will need to use your credits towards an inventory purchase or add more credits (referred to as “qualifying activity”) within 1 year of earning or purchasing credits. If 1 year passes without qualifying activity, your credit balance will be “frozen”, which means you will still have access to your existing credits, but will be ineligible to receive earned credits (as a benefit of your paid subscription) until you meet the qualifying activity requirement. Once met, you will again be eligible to receive earned credits, however we will not restore your past earned credits that lapsed due to inactivity.

Example 1: You are on a monthly standard plan that grants $20 in earned credits per month and you have previously accrued $500 in credits. You have gone a year without qualifying activity - at which point you will still have access to the $500 in credits. Your account stays “frozen” for 6 months and then you meet the qualifying activity requirement by using or buying credits. At that point, you will begin to receive $20 in earned credits per month upon your monthly subscription renewal, however you will not receive the back credits while your account was frozen for the 6 months.

Example 2: You are on a yearly standard plan that grants $240 in earned credits every year and you have previously accrued $500 in credits. You have gone a year without qualifying activity - at which point you will still have access to the $500 in credits. Your account stays “frozen” for 6 months and then you meet the qualifying activity requirement by using or buying credits. At that point, you will receive $240 in earned credits that were earned from your plan renewal.

What will happen to the remaining credits I have in case there’s unused amount after I renew my plan?
Unused credits will roll over to the next billing period as long as you maintain an active plan. However, you will be subject to account freezing unless you meet the qualifying activity requirements within 1 year of receiving/purchasing your credits. Account freezing is defined as follows: 

If 1 year passes without qualifying activity, your credit balance will be “frozen”, which means you will still have access to your existing credits, but will be ineligible to receive earned credits (as a benefit of your paid subscription) until you meet the qualifying activity requirement.

I purchased using my credits but it says I need to pay for Shipping fees, why is that? 
Credits can only be used for inventory purchases. They cannot be applied towards shipping, subscription, pick pack fees, handling, design & development, fulfillment fees, or any other non-product inventory services.
This is why you need to pay for shipping and other fees separately.

How many credits am I expecting and how do I know if it’s about to expire?
Our paid plans can include monthly or yearly credit grants (earned credits). For information about our current plans and benefits, please visit our Pricing Page.

For information about your current plan and credit benefits, please visit https://app.nextdaynutra.com/user/profile#plan

You can also track your deadline for qualifying credit activity to avoid account freezing on your Credit Log: https://app.nextdaynutra.com/user/profile#billing

You can view a history of your credit transactions under Profile > Payments

To calculate how much time you have until your account is frozen, simply look for the last time you used or purchased credits (qualifying activity). Then look at the next transaction where you received credits. Your 1 year period to complete a qualifying activity will start from this date.

If you just signed up, your 1 year period will start from when you received your first credit grant.

If I place a bulk inventory purchase, can I use credits for part of the payment and pay the remaining balance in cash?

Yes, you can pay for your orders with a combination of both credits and credit card! By default, the “Use inventory credit balance” box will be checked. Your available credits will be deducted for your order, and any remaining balance will be charged to your card on file. If you would like to pay for an order without using any credits, simply uncheck the box.